Air France review by Barbara

The Air France team both on board and in terminals were not service oriented, were arrogant and less than helpful. There were no announcements from the flight crew regarding the delays in landing, on the tarmac and at the gate. The on board team delayed our deplaning until all of first class passengers had exited the aircraft and cleaning crews were cleaning the first class cabin. There were no team members available as we deplaned to assist us in traversing the Paris airport to make our connecting flight. The Air France personnel in Customer Service were arrogant, lacking compassion and understanding, and lied to us about the availability of earlier flights to reschedule our missed connection. These team members refused to obtain our luggage for us when we found and booked our own connecting flight with Aegean. The Air France website will not accept your claim/complaint submission without your inclusion of personal bank account information - after the way we were treated, there was not a chance that I would share that personal information on their website.The response from Air France has been underwhelming - they have abdicated responsibility and have made no efforts to even come close to "walking the talk" of their Commitments to Customer Service.