The worst customer service in the industry. Put on hold on the 800 number for over an hour multiple times. Sometimes disconnected. Service reps appeared to be working out of their homes considering the background noise ( children, people cooking…) and never have been able to resolve the issue. Their customer email address does not get a response for weeks with a generic response saying they are unable to take care of the request due to overwhelming requests.
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Air France
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
1
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline