
Air France
About Air France
Passenger ratings
Overall Value for Money
2.2
From 122 reviews
Seat and Cabin Space
2.7
From 123 reviews
Customer Service
2.6
From 128 reviews
In Flight Entertainment
2.8
From 118 reviews
Baggage Handling
2.4
From 27 reviews
Check-in Process
2.6
From 27 reviews
Meals and Beverages
2.8
From 123 reviews
Recommend Airline
22.3%
From 130 reviews
Latest reviews
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Will never fly Air France again. I had a flight from PTP Guadeloupe to Miami (3.5h flight) scheduled. I was staying in Miami one night to visit friends and had a separate flight to LAX the next day. The day before my flight to Miami, I received an email from Air France stating my PTP-MIA was cancelled with no option to rebook on a similar flight. When I called AF, customer service agent stated the only way to travel back to the US before monday morning was to travel via Paris. I had to cancel my non-refundable hotel in miami and flight to LAX and instead flew Air France PTP-CDG-LAX (22h flight). When I arrived at the PTP Guadeloupe airport, imagine my surprise (and anger) when I see the PTP-MIA flight listed as having left on time earlier that day. I have spoken to several AF agents in person and on the phone and no one is willing to give me an explication or reason for the cancellation, offer accommodations or take any accountability. I suspect Air France had overbooked the flight and kicked me off of it to sell my seat to someone else. I have filed an online complaint and request for compensation for my cancelled hotel/flight and received a response from AF stating they are not able to respond to me any time soon due to high volume of complaints...
2 / 10

Flew from MIA-CDG (with an onward connection). I thought I would post to let anyone who reads the standards of Air France have definitely gone down. The B777 we flew was old....and dated. There was literally no beverage service. The dinner cart came by with the first drink order. (Just wine or beer/soft drinks it seemed). There was no cheese/crackers. There was a coleslaw salad and a chicken and rice dish. Small cake for appetizer. The breakfast was a overdone baguette slice which was way overbaked.
2 / 10

The improvement in Air France over the years has been remarkable, the inflight crew and food were incredible as is their online presence with an excellent App
10 / 10
