Passenger Review

Air France review by Aleksandar

4 / 10

22 September, 2018 by

Economy Class

This was our honeymoon trip and me and my wife were not seated together, even though the tickets were purchased together on the same booking. If I wanted to change the seats I had to pay and the customer service representatives at Charles de Gaulle airport did not show any interest to resolve my problem. They blamed it on me and kept repeating like a broken record "Zue Sistem". I have never had this problem with any other airline before, seats were always together. For our honeymoon we had 6 different flights with 4 different airlines, and this is the only one that failed to seat us together. The flight crew did not care either. I had to go around asking people to change seats, basically blocking the aisle and delaying loading of the plane, still they did not care and did not want to help at all. If you want your family to seat together for your trip choose another airline. Also if you wanted to be treated like a valued customer choose another airline, Air France will treat you like cattle.

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Air France

Air France

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline