The customer service is very disappointing. I've never seen a company with such a bad customer service. When everything goes right, AirFrance is fine but as soon as you encounter a difficulty, then, it's a catastrophe. They are absolutely not responsive and they don't care at all about their customer experience. I have had 3 bad experiences in a raw. I'll never fly again with this company.
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Air France
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
3
In Flight Entertainment
4
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline