3.8/10

    From 155 passenger reviews

    Girges

    from Australia - September 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Denied boarding me saying unvaccinated can’t travel to Philippines in spite of meeting the Philippines requirement supported by the Philippines Government proof of these requirements, beside having 2 months visa, Scoot Supervisor said “but I’ll leave a note at the system to help you get the refund”
    I Complained to the customer support over the phone, she couldn’t explain what happened saying we need to escalate this matter, and cut the line without giving me a complaint reference number,
    in another contact I found out that I’ve been tagged as “NO-Show”!!
    They damaged my holiday plan!!…
    NO TRUST TRAVELLING WITH THEM ANYMORE

    Marcelo

    from Brazil - July 26, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I couldn’t add any luggage in the website. And there, the price was about 15 Us. They ask you to go to the check in and do there directly. But…. At the check in, the price was 70us for 20 kg! Almost the ticket price! I asked for the same price, but the attended were so rude and treat me like a stupid! Looking for my passport and embarrassing me! Terrible experience for me and my son… He was so scared! Never more! Wrong twice: to obligate me to pay a unfair price and be aggressive with me and my family!

    Maneka

    from Australia - July 26, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Awful reception at checkin in Melbourne, staff unhelpful and rude
    no inflight entertainment, disorganised boarding methods.

    Basil

    from Australia - July 26, 2022

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I travelled on the new A320 from SIN to TRV and returned recently. It was a really no frills airline down to the bone airline.

    My old school bus seat had better cushioning for a 4 hours flight. I could feel the seat metal frame on my back and bum.

    The airline should understand sometimes value for money should not be at the expense of basic comfort. My bones were aching the next day after the flight.

    mick

    from Greece - April 15, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    our scoot nightmare (part 2)
    shock 5: The tricky boarding stuff sent us to Transfer D: „there’s a Scoot office“ taking care of everything and they will help us. But in transfer D there’s just a night staff, who can’t do anything for us and many other Scoot nightmare guests.
    shock 6: No service, no food, no water, no help at all – while waiting more than 6 hours!
    shock 7: Our luggage is not available – it’s behind immigration counters. If we go out, we’ll be quarantined for 14 days.
    shock 8: The Scoot manager is kidding us: We need a medical certificate, we would get it in a clinic nearby. But this clinic doesn’t test anyone – and the manager should know it.
    shock 9: No flight money back! The manager was generous enough to give us the flight to Bangkok (instead of Athens). We could hardly remain cool.

    No shock, almost expected: Since march 20 Scoot didn’t refund anything, doesn’t answer emails.

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