Passenger Review

SAS review by Bendik 2016-07-14

2 / 10

13 July, 2016 by ar

Business Class

I had a cancelled flight to SFO May 19 where I was booked in Business. Managed to get myself re-booked on United (middle seat economy), no thanks to Scandinavian Lounge staff who told me they couldn't help and I would have to spend a night in CPH. My luggage didn't arrive. It was promised the next day, but took four days. Since then I have been trying to contact anyone at SAS for reimbursement of the clothes I needed to buy so I could be presentable in my meetings, but only get e-mails from robots with form letters telling me how busy they are. There is no service, no compassion and no caring in this airline which was once the pinnacle of customer service.

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SAS

SAS

Overall Value for Money

n/a

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline