I have used SAS flights a few times (5-6). It seems that every single time they have major problems. The plane doesn't start or something else is wrong. Baggage handling works ok, never lost my bags. Ground staff are usually totally "lost", if you have rerouting tickets or something special, they will 101% sure make a mess, and YOU the customer are the one to blame. Some flight we got tickets (from SAS) and seating places were on wrong "premium economy" rows, flight attendants went grazy, even the fault was in SAS sales. Customer service???? If possible, I will never ever use them again.
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SAS
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline