Terrible customer service. Flew home on SAS after flying out on United- not an airline known for quality service but flew circles around SAS. Not only did SAS refuse to honor my Star Alliance gold status (SAS is a star alliance member), but they changed our seat at the last minute citing that the seat we booked is just a “wish” and until we actually board, it can be changed at any time. Needless to say, the new seat was not an upgrade and my wife and I wound up sitting in middle seats for 9.5 hours. Never flying SAS again.
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SAS
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
2
In Flight Entertainment
3
Baggage Handling
4
Check-in Process
4
Meals and Beverages
2
Recommend Airline