SAS review by Franck 2017-04-15

SK964, flight HK Stockholm on 15 April. Not great, not good, not even average. Let's start by the good, it will not be long to explain: Premium economy seats are pretty comfortable and better than in most airlines. Now the bad an the ugly (be ready for a long list which is not exhaustive): Service is cold and unfriendly. Of course there are a few exceptions and some hostesses were helpful. I am a gold glass member with Star Alliance and they refused to hang my jacket in the closest- Thai Airways or Singapore Airlines always do!! The TV screen was broken (seat 20A) and of course the stewardess could do nothing about it. The tray or tablet or whatever they call it was all sticky (they did not clean it well). I bought a premium ticket in order to use their free wifi onboard. The connection is really instable and spotty. It is slow (airplane wifi is always slow but not to that extend) and it hardly worked 1hr during the 11hr flight between HGK and Stockholm. Perhaps I can tell myself that some airlines are worst. With SAS, I was not dragged out of the plane like this passenger on United Airlines in Chicago (another Star Alliance member)!