SAS review by Manja 2016-08-22

The worst airline in the world. Overbooking is daily business and you then get thrown out of your already checked in flight. They discriminated me at the gate, telling me they were sorry but as a single traveller with a cheap rate I was chosen to be rebooked to a later flight. They handed me a compensation certificate and a food voucher. I saw them hand my boarding pass to another single traveller. Outrageous. Now I am waiting for the compensation and again no service at all. They dont contact you at all. The automatic response of their customer care reads like this: We would like to help you with your concern as soon as possible, but due to the unusually high volume of traveler feedback our reply will take much longer than usual. Regrettably it is difficult for us at this point to estimate how long it will take, however it could be up to eight weeks. Rest assured, we are doing everything we can to speed up the process by using every available resource we have. We ask kindly for your patience.