Passenger Review

SAS review by V 2016-12-25

3 / 10

24 December, 2016 by ar

Economy Class

Worst experience ever... We were delayed 4 hours from ORD to CPH, missed our connection flight of course. They handed us a "big" voucher - according to them €15 for 2 people is a fortune for food. Anyways, our baggage didn't make it to ZRH - but they made sure to break one of our suitcases while keeping it for 2 days.... Their customer service is non-existent but we lawyered up and got our money back. Worst experience of my life... Never ever flying SAS again!

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SAS

SAS

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

2

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline