SAS review by Hakan 2017-04-07

When comparing SAS with Lufthansa or similar Star alliance airlines, SAS always comes out as a looser. Price / Performance is poor. The ability to cope with cancelled or delayed flights are terrible and the associated communication weak. Customer focus is replaced with a sloppy attitude. Business class is, from a service stand point ok and has improved from worst in class a couple of years ago, economy class is really poor and a similar level as low budget airlines, but with high rates still.