SAS review by Kevin 2017-07-12

I used to fly regularly with SAS back in the 90's. Back then, the service was ok. Unfortunately, now it séems that the airline has become tired and outdated. The elderly senior chief steward on our flight from Chania (Crete) to Oslo appeared to be fed up and didn't seem like her job anymore. The other cabin staff appeared to be in the same frame of mind. Customer service was something lacking on our particular flight. Coffee was served free onboard, but everything else came at a cost. We ordered to very overpriced and stale cheese sandwiches. We asked the elderly flight attendant for some milk for our coffee. On the beverage cart the milk had run out. She really showed how inconvenienced she was, when she had to go back to the galley to get more. She looked at us with real distain. This just about summed up our experience and impression of SAS as an airline company, tired, old and lacking in any genuine feeling for service and customer satisfaction. RIP old girl, you were once a half decent airline conpany. Luckily there are other new airlines eager to please.