Delta Air Lines

New policy, if you are have seats towards the back of the plane they will now take your carry on and at the gate check it in. They use the excuse that they have no more overh3ad space which is completely false. I had my carry on taken and got in my seat to notice several overhead bins with empty spaces. My laptop was in my carry on and was damaged during poor handling at the gate. I usually travel business class, but got a last minute ticket and I'm shocked at how people are treated in the main cabin. The tickets are cheap either for what you get. Do better Delta or get ready to go bankrupt.

Worst, delayed my flight 10 hours, I payed 420 for flight last minute flight and missed the birth of my child and all they did was issue me 124 dollar credit to fly again, I would not fly with them again

Where do I begin? Well, let’s revisit the @delta NIGHTMARE folder on my desktop. Said folder contains screenshots of chats with “customer service” as documentation. I will try to condense the back and forth to make this review as pithy as possible. I am not one to leave a negative review, trust. However, this experience has more than warranted subzero commentary. Three weeks ago, I booked an international flight (to London) through Delta. One. Flight. SOMEHOW I was magically booked on THREE different flights, all with different confirmation codes. A few days later, my credit card was billed upwards of $3,600 for two of the flights. (One magically went away.) Many days and many frustrating hours were spent being tossed around between multiple departments and multiple agents as I tried to cancel the wrongly booked flight of the two remaining. AND to receive my refund. While this was going on, flights were cancelled, rebooked, ticket numbers changed. Cue spinning head. I submitted myriad complaints, receiving a very Law & Order sounding case number for each. In addition to compensation for the clown show, I was promised the cases had been aggragated, escalated to “valued customer” status and a response was forthcoming. I am still waiting. What’s the latest you ask? My credit card was INCORRECTLY refunded—BOTH remaining flights gone, vanished. I needed one flight. One. Now, I am left with nothing. (Oh, and my e-credit fell victim as well.) Angry. Perplexed. Fuming. Annoyed. Aggravated. Signed, “Valued Customer” @delta #delta @americanexpress @americanexpressplatinum @uber #noaccountability

Worst airline experience ever. Had an international flight with a layover at JFK. While on the international flight, received notification that the connecting flight was canceled and rebooked for the following morning (16 hours later). After 2 phone calls and 1 visit to counter, received a hotel and a ride to and from hotel but still had to wait until next morning for flight. Arrived at airport at 3:45am for flight. Checked bags, had a boarding pass with assigned seat for the 6:25am flight out. At 5:12am, received an email stating that the confirmation was canceled and that Delta did not have us on a flight and to contact service for rebooking. So basically they removed us from the flight after assigning a seat. Another trip to the counter to be told they can put us on standby for a 9:50am flight. Then have to go to customer service to locate baggage once we arrive at final destination. So it’s a prayer that our luggage even arrives at our final destination at this point. Sit and wait an additional 3 hours at the airport for a standby flight now. We were Delta Comfort+ tickets but now standby and will be sitting in main cabin without any compensation. Will NOT be flying with Delta again. Their agents had no solutions and no compensation provided for any of the changes, inconveniences, time lost, downgrades of seats, etc. Delta is not as good as Spirit or JetBlue at this point and don’t give a damn about their customers.

Great flight from Prague to JFK to Atlanta! Delta has been my “go to” airline for all of my business career…in my opinion, they have the best personnel, policies, sky clubs, and my experiences have always been positive. Living in Atlanta has been a distinct advantage since 90+ percent of my flights originate on Delta…semi-retired now but have accumulated over 5 million miles on Delta and now Delta 360 is here…been blessed to have Delta as my carrier

Several weeks ago I booked airfare for my wife and I to go to see her mother for her mother’s 75th birthday and for my wife to see a doctor for her medical diagnosis. My wife is battling stage 4 pancreatic cancer and we have been told it is terminal. This will more than likely be her last trip to see her mother and other family. I paid for first class tickets so we would have room to move around and so my wife does not have to walk down the tight aisles of the plane. I requested special assistance in the airport to get her to our gate and have done all the right steps to get her medical equipment approved for the flight. I bought flight insurance for both tickets in case we could not make the flight or we needed to change the flight. Mind you, the insurance alone cost me half of what the tickets cost me. Two weeks prior to our flight I came down with pneumonia. As our trip got closer, I only got more sick. 4 days before our flight I worked out to have my sister in law take my place on the flight so my wife could still go to WA and I can stay home to rest. My wife can’t fly alone. I called Delta to request to change the name on the ticket. I was told that they have a policy that will not allow them to change the name and there is ZERO exceptions to that policy. I explained the situation, spoke to a supervisor, and was still told no. I was told I could refund my ticket and then repurchase a new ticket in my sister in laws name but I would have to repurchase the ticket at the current days prices. Furthermore, i couldn’t use the money I paid for my first ticket to buy the new ticket. I was told they can’t do a fund transfer either. I had no choice and I was running out of time, so I chose to refund my ticket. I have to wait 3-5 business days to see my money back. However I couldn't wait 3-5 business days for the money to buy another ticket as I needed the ticket sooner than that. So, I had to quickly work out finances to pay for a new ticket AT THAT DAYS PRICES. (When your in massive medical debt for a terminally ill partner, figuring out finances isn't easy) As they were booking the new ticket I was then told that there was nothing left in first class like I had originally bought. I asked them why I can’t buy the seat I just refunded and I was told that when I refunded my seat it was automatically given to anyone who has requested an upgrade and is on an upgrade wait list. So my original seat is no longer available. (This all happened in a matter of minutes as I refunded my original ticket and bought a new ticket all on the same phone call). Now this means that my wife and sister in law are in separate seats on the plane. on top of all this, a round trip ticket in comfort plus is costing me more money than my original round trip ticket in first class because I have to pay that days prices. Delta won’t honor a name change, won’t honor me to put funds from my current ticket to a new one, wont honor the seat I originally booked (which is next to my wife), and won’t allow me to purchase at prices in the day I originally booked the flight. I’m wondering what flight insurance is even for and why it’s so expensive if it doesn’t do anything for you. Delta Airlines: I hope you see this, and I hope you have more of a heart for your future customers. as for me and my entire family, we will never fly with you again!

Awesome in flight TV (including masterclasses for self improvement) comfortable seats and complementary headphones for your tv. Good snacks and drinks

I had booked a flight from Newark to Paris and upon uploading my passport information I found out my tickets had been cancelled. Not through an email or a phone call, but by chance that I checked my flight information. Delta would have been okay having me and my family show up at the airport just to find out that our seats had been taken away from us. Despicable. I sat on the phone for another four hours being transferred from person to person, each less helpful than the last. Turns out they had already sold my seats, out from underneath me, and could not even offer a refund. Not only this, but I am now required to pay another $6,000 to sit in a class of service that was not below the class of service that my previous seats were in. I have WASTED time and money on this repulsive airline and I wish I would have just booked a different one. Now all that I can do is steer clear of Delta, and STRONGLY advise that you do the same. DISGUSTING!!!

I am incredibly impressed with how Delta Airlines has gone the extra mile for me. My son couldn’t get in due to weather at Christmas and Delta helped him reschedule for a later date. Then, just two weeks ago, I had a small problem checking an item that wouldn’t go through TSA. When I reached out to Delta, they bent over backwards to address my issue (which was really largely my fault). Today, I received a small “sorry” gift that was completely unexpected. These are classy people!

Great service, great in-flight experience and I’d recommend them every time. Rarely has a flight been delayed more than a couple minutes. Super reliable airline.