Cathay Pacific

I recently had very bad experience when I was booking my flights via their website and customer service centre. Although my credit card was charged via the online booking I was not able to issue the tickets through their website. When I contacted their customer service centre I got different answers and no help was provided to honour the price I had booked my tickets for through their website. This was my worst customer service experience in my life. I spoke to different customer service agent during the period 5 August to 12 August spending hours to resolve the issue but nobody was able to help me. Hence, I decided to go to the travel agent.

When I went to travel agent after having frustrating experience with the airline, they were able to provide me better price for the same journey. I tried to lodge a complaint through Cathay Pacific website and I kept getting this error message “responsive_common_server-side-errors_err_feedback_001”

This is the worst airline in the world.

Cathay’s customer service attitude and its business ethic during the COVID crisis are appalling. They coldly kicked a heavily pregnant woman out of the flight with no alternative remedy and separated her from her disabled mother without taking any responsibility.

The CS said the earliest next flight for me is 2 September, way pass my 36-week of pregnancy. This is either a lie or an act of negligent. I found out later that other Cathey passengers who got bumped off their flights after my case got offered flights much earlier than this, even as early as 11 August.

Booked Business class from Mumbai to Hong Kong.
1.Horrific check-in experience at Mumbai.. the guy even insisted on weighing my wife’s brown paper bag with sandwiches… and they ended up charging us $$$ in excess… in fact, more than the cost of another ticket
2.Onboard experience was just pathetic, causing me to wonder how is it possible for a once great airline to now be so Bad and substandard.
eg. Flight attendants were slack, impolite and lazy.
And.. Halfway through the flight, they ran out of soap in the Business class bathrooms.. yep!
No longer can Cathay claim to be a premium airline.

Last year Cathay cancelled our flight from Fukuoka, Japan to Hong Kong because their plane’s engine could not be fixed. We were kept waiting for over 6 hours before they told us this news. The replacement flight was sub standard and there was no compensation for the long delay

I was traveling from jfk to ccu via Hong Kong 2 days back.
First to start with my luggage was man handled and the holder was taken off. I do not even want to get into on what all was damaged in the luggage. My bag was of 200$ and it was an extra luggge for which I paid 220$. After looking at the bag and the inside objects I wonder why did I pay. I should have left it there. I have pictures of that but not sure how to upload it. Secondly the leg from hk to ccu was Cathay dragon, the air hostess was so lazy that inspite of asking for water for 4-5 times I still did not get it.