
About Cathay Pacific
Ratings
Seven Star PLUS Safety
Product
Passenger rating
See more about Cathay Pacific safety ranking
Passenger ratings
Overall Value for Money
3.4
From 175 reviews
Seat and Cabin Space
3.6
From 175 reviews
Customer Service
3.6
From 176 reviews
In Flight Entertainment
3.8
From 175 reviews
Baggage Handling
3.4
From 13 reviews
Check-in Process
3.8
From 12 reviews
Meals and Beverages
3.4
From 175 reviews
Recommend Airline
58.2%
From 170 reviews
Latest updates
View allCathay Pacific vs British Airways: which airline wins Hong Kong to London?

Flyers' Choice Awards 2026

The airline with the world's best lounges has raised the bar again

Cathay Pacific marks 80 years of aviation heritage – with Australia at the heart of its history

Cathay celebrates 80 years with a stunning retro livery

Latest reviews
View all
0 customer service. 0 support for issues. Tried contacting via every means available. Yet they still could not help with a single customer service issue or even help us with a booking on their own platform. Don't waste your time or money.
1 / 10

Family holiday ruined by damaged luggage, followed by 4 months of chasing Cathay. Extremely poor service. Stay away.
1 / 10

Premium Economy cabin standard was really poor, broken footrests and media screens, headphones not working properly. Customer service even worse, five months on and still not satisfactory resolution.
5 / 10

