Lufthansa

Lufthansa lost my luggage on a flight within Europe. Inconvenient, but mistakes happen. The airport’s lost luggage officer was very helpful and filed a report immediately. A week later an airport officer advised that the bag had turned up and I was able to collect it from the airport. It had a tag on it showing that it had been sent to the wrong airport. So why I am writing this? Well, my issue is that Lufthansa made no attempt to contact me at the time and despite months of trying, no apology or compensation. Lufthansa knew immediately about the loss because the airport had sent them a report and there was a note on the Lufthansa website saying that the loss had been reported. But I was given zero information about whether my luggage was still in transit or lost for good. The website would not issue a tracking number because of the airport report. A few days later, assuming that the baggage would not be returned, I made a compensation claim, for which I simply received a proforma request for more information, without acknowledging that they already knew where the bag was. Months later, still with nothing from Lufthansa, my travel agent advised me to lodge a feedback form. Once again, nothing happened. When the agent followed up, Lufthansa’s offered only platitudes, implying that reporting of the luggage loss and the problems with their tracking and contact system were my fault. They still have never acknowledged that they knew of the loss, let alone acknowledge that I am out of pocket. Months later, they are even asking for proof of the airport’s lost luggage report, even though they were advised on the day of the flight and they eventually found the luggage and forwarded it. I have no complaints about the cabin staff or on-board meals. But their customer relations are appalling.

My Lufthansa flight was cancelled only two hours before departure due to airspace restrictions, and this has now happened twice in a row. I have been stuck in the city for two full days, and tomorrow’s rebooked flight will be the third attempt. which may also be delayed or cancelled. The situation itself is outside Lufthansa’s control, but the handling has been extremely disappointing. No clear guidance, no proper support, and a rigid attitude from staff who seemed unwilling to help with missed connections or prepaid hotel nights. I expected a basic level of care from a major airline, but instead felt abandoned. After this experience, I no longer feel confident choosing Lufthansa for long-haul travel.

Surprised at the awful overall experience with Lufthansa! What happened to the famous German punctuality? All flights were delayed without a proper explanation, bad customer service at the airport and had to wait an hour for our bags, won’t be flying with Lufthansa anymore!

It was a bad experience to fly with Lufthansa, and this will be the last trip with them, they are going down, Delayed departures, Uncomfortable seats, imagine sitting in an uncomfortable seat for 12 hours of flying. The service is very poor inside the plane, the food is bad, the touch screen hnfront of seat doesn't work and the flight attendants are incompetent. I advise the company to review the flight management and pay more attention to the passengers, otherwise it will go worse and no one will travel on its lines.

Lufthansa managed to delay my luggage for the entire duration of my trip. The luggage had specialized gears for a multi-day hiking trip which wasn’t possible to replace. It ruined my trip. Lufthansa refused to take any responsibility for this, they only agreed to pay a minor fraction of the real loss – shaving supplies, socks etc, but they didn’t pay even this – they keep insisting that I didn’t provide them with my banking information. I did it several times, I even took screenshots showing that they have my banking info, but they still lie in my face, saying they don’t have my banking information.

I booked my flight with Lufthansa, and they messed up my reservation. I was supposed to be in Economy Basic and they put me in Economy Light, so I had to pay for my checked bag. I tried to change my flight and they told me it was not possible, because the class they put me in didn’t allow any changes and it was not even refundable. Nobody even tried to help me, the customer service was terrible. I’m never going to flight with Lufthansa again.

Extremely Disappointing Customer Service Experience I had an unfortunate encounter with Lufthansa's customer service, which significantly marred my overall experience. I want to highlight that this review pertains specifically to their call center and counter customer service, not their in-flight service. Here's the sequence of events that transpired: 1. Failed Online Booking: When attempting to purchase two tickets on their website, the site froze upon clicking "purchase." No success page was displayed. 2. Immediate Contact: In response, I promptly called the airline to clarify the situation. They assured me that no flights had been booked. 3. Successful Booking on Expedia: To secure our travel, we successfully purchased the tickets through Expedia. 4. Unexpected Charge: Shockingly, a week later, an unexplained charge of $3500 appeared on our credit card from the initial unsuccessful Lufthansa booking. 5. Unhelpful Customer Service: Contacting Lufthansa, I was informed that it was too late to cancel the flight. Despite our numerous attempts to resolve the issue, the customer service representatives seemed uninterested in assisting, consistently deflecting responsibility. 6. Disputed Charge: We sought resolution through Amex, but our efforts were futile due to a lack of proof for the original call.

airline canceled my return ticket back home without notice. had to purchase a new ticket and they won't refund me

Avoid if you can. They delayed my box despite it being tagged priority for business class then They broke open my box saying they saw something suspicious and lied that they closed it and subsequently stole everything inside the box and what they did not steal, they destroyed . Really malicious theft. Police confirmed they were lying on the official document they sent and rather than compensate for the theft , they are trying to put it on me . I am sure they have a gang stealing people’s stuff from their boxes. If travelling with them, take everything of value in hand luggage

The worst luggage handling ever. Luggage was not transferred to my second flight and the luggage was delivered by a courier in the afternoon the following day. But when opening the suitcase it is apperantly so that the suitcase has been sitting outside in the rain the whole night because everything was soaking wet inside. On the return trip the business class lounge were under construction and the only other lounge available didn't provide access for business class passengers.