Virgin Atlantic review by David 2016-03-23

Flight VS076 to Manchester on March 22nd./ 23rd cancelled. I was due to pick up my wife at Manchester Airport. 'Enquiries' telephone number constantly engaged. Alternative number for Virgin successful, and I spoke to Virgin employee who informed me that the flight was not cancelled Drove to Manchester airport to pick up my wife, only to find that the flight was cancelled. After being studiously ignored for some minutes by members of staff at the Virgin information desk, I was informed that they did not know what accommodation was being found for passsengers. I think that a company of this size must be expected to have technical problems at times, but they will be judged on how they deal with them. In this case their customer care seems to be lacking.