Virgin Atlantic review by N 2016-10-29

I had high hopes for Virgin Atlantic but all I can say is that I really disliked my experience. The staff was rude and condescending. The poor treatment began from check-in. I normally fly with Cathay Pacific so I believe that the staff at the airport could see that I was a first-time flier with Virgin. Combining this with my younger age, I assume that they thought I would be easily intimidated. So, the lady tried to force me into sitting in Economy and getting a "free return ticket from anywhere in the world" ( most sophisticated airlines would provide monetary compensation. Why a free return ticket? That means I have to pay for a one-way ticket which is not worth it as I don't fly with Virgin). I explained that this would not happen because I was in the highest premium economy booking class and had booked many months in advance.The air attendants were rude and unfriendly. They didn't smile and glared all the time. Customer service needs retraining. Lastly, I tried to change my seat when checking in cause they had 34 seats available. But, I called, I tried online- only at the airport! A backwards system.