Virgin Atlantic review by Lisa 2016-10-30

I booked my flights eight months prior to flying, I paid £150 extra so all three passengers could sit together both ways as I am a really nervous passenger. 24hours prior to the return flights I tried to check in online but the airline wouldn't allow this. We presented ourselves at Orlando international where the check in attendant made us aware that from Atlanta to Manchester none of us were sat together and my husband didn't have a seat! We arrived in Atlanta and before reaching the gate I phoned virgin to ask them about my seats and they guaranteed me that my seats were booked, paid and reserved for my party of three. We presented ourselves at the Atlanta boarding gates to be told we weren't sat together and that my husband didn't have a seat, we were held in a hallway of some kind for 30minutes being given no information of what was happening, voulentees were being asked for to leave the flight and take a later flight. I burst into tears as my nerves overcame me, after 30 mins we were taken to the plane where we were brought to random seats sat separately, this was the worst 8 hours!! We also lost two suitcases.