Tuesday, October 15, 2019
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    Product Rating 6/7

    Rating Criteria

    Business Class

    Long haul

    • Restaurant quality multi course meal served
    • Seat pitch of 58 to 59 inch which transform into lie flat beds on A330s; seat pitch of 54 inch on A340s which transform into lie flat beds
    • Audio/Video On Demand with noise canceling headphones; WiFi available for a fee on A330 aircraft operating on routes to Europe and North and South America.
    • Baggage allowance of no less than 2 x 32kg bags but varies with flight
    • Quilts, large pillows and amenity kits provided
    • In seat power; satellite phones on the A330s

    Short/medium Haul

    • Seat pitch of 32 inch with similar recline to economy; middle seat in row of 3 kept free for extra space
    • Newspapers offered
    • Superior meal and beverages served
    • Drop down cabin screens; WiFi available for a fee on A330 aircraft operating on routes to Europe and North and South America.
    • Baggage allowance of 2 x 32kg bags
    • Some blankets and pillows available on short haul flights; available for all passengers on medium haul flights to Accra; Bamako; Sao Vicente, Cape Verde; Moscow; Bissau, Guinea Bissau; Helsinki; Praia, Cape Verde; Sal, Cape Verde; Dakar; Warsaw; Budapest; Bucharest; Prague;

    Economy Class

    Long haul

    • Baggage allowance of no less than 1 x 23kg bag but varies with flight
    • Seat pitch of 33 inch with a 9 degree recline
    • Blankets and Pillows available
    • Meals and beverages provided
    • Audio/Video On Demand; WiFi available for a fee on A330 aircraft operating on routes to Europe and North and South America.

    Short/medium haul

    • Baggage allowance of 1 x 23kg bag
    • Seat pitch of 32 inch with standard economy recline
    • Drop down cabin screens; WiFi available for a fee on A330 aircraft operating on routes to Europe and North and South America.
    • Newspapers offered on some routes
    • Meal and beverage service provided; snacks provided on shorter flights
    • Some blankets and pillows available on short haul flights; available for all passengers on medium haul flights to Accra; Bamako; Sao Vicente, Cape Verde; Moscow; Bissau, Guinea Bissau; Helsinki; Praia, Cape Verde; Sal, Cape Verde; Dakar; Warsaw; Budapest; Bucharest; Prague
    • Commenced commercial services in 1946
    • All Airbus fleet by late 1990s
    • Became TAP Portugal in 2005 and joined Star Alliance in same year
    • Acquired regional airline Portugalia in 2007
    • Now serves 76 destinations in 34 countries
    • Founded on March 14, 1945, as TAP, Transportes Aéreos Portugueses
    • A319-100
    • A320-200
    • A321-200
    • A330-200
    • A340-300
    • Star Alliance
    • Portugalia

    Denied boarding

    When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

    You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.

    Cancellation

    You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
    In addition the airline must offer you the choice between:

    • reimbursement of your ticket within seven days;
    • re-routing to your final destination under similar conditions;
    • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

     

    Long delays

    You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

    • two hours or more for flights of 1,500 km or less;
    • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
    • four hours or more for flights of over 3,500 km outside the European Union.

    If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

    If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.

    Baggage

    If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
    For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
    For delayed receipt of baggage, this period is a maximum of 21 days.

    People with disabilities and people with reduced mobility

    Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

    Lengthy Tarmac Delays at US airports click here

    See the airline Conditions of Carriage here

    For details of legislative obligations under EU regulation click here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    To lodge a complaint with the airline, click here

    To lodge a complaint with the EU click here

    Click here for more information about our TAP Portugal reviews and safety ratings system.

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