Having decided to pay the extra money too fly business class so we could access all lounges and services we are extremely disappointed to arrive in LAX on our departure home to find out that we do not have access to the lounge until 5.20. We have had too sit in the airport, buy lunch and also the lounge has no signage and check in did not know where the lounge was located. We were just told it was upstairs. Very disappointing.
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Virgin Australia
Overall Value for Money
3
Seat and Cabin Space
5
Customer Service
4
In Flight Entertainment
5
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
5
Recommend Airline