
Virgin Australia
About Virgin Australia
Passenger ratings
Overall Value for Money
3.6
From 144 reviews
Seat and Cabin Space
3.7
From 144 reviews
Customer Service
4.1
From 146 reviews
In Flight Entertainment
3.3
From 112 reviews
Baggage Handling
3.7
From 6 reviews
Check-in Process
3.3
From 7 reviews
Meals and Beverages
3.2
From 140 reviews
Recommend Airline
69.4%
From 147 reviews
Latest updates
View allTriple Velocity Points with Virgin on Travel Tuesday

Virgin Australia and Qatar Airways Alliance Secures ACCC Approval

Virgin Australia's Frequent Flyer Sale and Upgrades

Virgin Australia Posts Its Biggest Profit

VIRGIN AUSTRALIA ORDERS NEW AIRCRAFT TYPE

Latest reviews
View all
After a long flight from Santiago to Sydney via Auckland, we missed our bus connection in Brisbane by about an hour because our flight had been cancelled & we were put onto a later flight. This neccessitated an overnight stay in a Brisbane hotel & the airline refuses to reimburse us. They use the excuse that our flight was ONLY delayed by a short time. Unfortunately there is no effective regulation of airlines who care NOTHING about travellers being inconvenienced & being out of pocket.
5 / 10

Staff are told to remind passengers that face masks must remain on during the flight duration exception for eating and drinking… Staff don’t seem to care about the safety of passengers during the duration of the flight seeing as how they never ask passengers to wear their mask. If I’m ever seated next to someone not wearing a mask I’ll make a complaint (it’s gonna happen eventually) I get it’s a budget airline, but it’s not a budget health risk.
5 / 10

Amazing service on Virgin Australia. Flight attendants and staff were friendly. Only had a small issue and that was a 30-minute delay in Brisbane before we got underway. Staff were extremely helpful and kept updating us when we could board. Unfortunately due to Covid Virgin now don't serve an in-flight snack to economy class so I paid for food which was a little expensive. The in-flight entertainment was quite poor. I had trouble connecting to the free wifi and I couldn't use the VA app. Other than that a really enjoyable flight and I would definitely recommend Virgin Australia to everyone. 8/10.
8 / 10