TAP Portugal
reviews

Could not take cabin luggage, closed in plane 2 hours, horrible plane company and service, never again

TAP refused to honor the Classic fare rules on my mixed‑fare ticket, claiming—incorrectly—that the lowest fare overrides everything. Their system blocked the change, agents disconnected, refused escalation, and avoided a simple PNR split. This feels like corruption.

Morning of 23 Jan 2026: 160 days after TAP TP931 (Zurich-Lisbon, 16 Aug 2025), our gate-checked UPPAbaby stroller never arrived. AirTag shows it at Lisbon Airport. TAP says compensation was transferred, but we've received nothing. Still unresolved.

Shame on Air Portugal We are deeply disappointed and heartbroken by the way we were treated by Air Portugal during a time of real crisis. Due to the war, we were unable to take our scheduled flight. For days, we were told to call on the day of our flight to “see what they could do.” When that day came, they offered no help whatsoever-not even a future flight credit. Instead, they had the audacity to ask for more money to change our flight. We fully understand that airlines have policies. But when lives are at stake, and people are stranded in a war zone, compassion should override red tape. Air Portugal showed zero humanity. No flexibility, no support, no empathy. We’ve been stuck far longer than we ever expected, and our funds are exhausted. Air Portugal had the chance to help-if only a little-but they chose profit over people. We will never forget that. If you’re looking for an airline that stands by its passengers in moments of real need, look elsewhere.

Terrible customer service. Targeting customers to pay for extra luggage at all costs without informing them properly. Used to serve a snack but now not even a glass of water. Terrible standard. Have been flying with them for 12 years but seriously reconsidering now. Zero respect for customers and service way below average for a non low cost airline. Would recommend to use as last resource only.

They have recently changed their personal items weight limit to 2kg, and they charge 125 EUR at the gate if exceeded. Absolute gangsters, never again.

WOW! TAP managed to cancel our flights and to book us on a flight the day before! And TAP alo was able to not send us an information about this, not by mail neither by mobile, just: nothing! Just by accident we noticed. - But TAP never answered the complaint and ask for a compensation. Barely nothing ever came. We are done with this airline!

It's been 9 months since my terrible experience with TAP. Warning! Do not fly with this airline. Got to airport and found that flight had to stop midway and that it couldn't get to us. Had to spend the night. TAP would not get us a hotel room. Said they would reimburse us. I've been trying for 8 months and I still get the same email reply from them. Of course our flight the next day was delayed hours causing us to miss our connection in Lisbon. Zero luck getting reimbursed on that as well. Don't expect any reimbursements from these people. It's amazing they're still flying. I've seen my comments repeated often times in these reviews of TAP. I'm sorry, but that isn't business class. All I can say is read all the comments. Stay away from TAP!

My first TAP flight was in 2003 from Lisbon to San Paulo in First Class. They only served one drink. I do not remember a meal. The seats were uncomfortable compared to American, Delta, British Airways, etc. I gave them another chance last year fling from Miami to Lisbon in Business Class (This replaces First Class). This was a whole new world. I had a one seat to bed so I did not have a fellow passenger next to me. Great entertainment choices on a quality screen and headphones. I was served a appetizer, salad, main course and dessert along with wine. The food was fresh, tasted great and was as good as any of the other airlines. The seat bed/bed was very comfortable. My only negative comments: They were late taking off from Miami so I missed my prepaid van service to the cruise hotel. The staff did not follow up to check on refill of drinks or any other passenger requests. They did promptly comply if you walked up to their area in the front of the plain.

Good company