Passenger Review

Virgin Australia review by Luke 2017-01-02

8 / 10

01 January, 2017 by ar

Economy Class

When I checked in at Virgin I was greeted by an Asian-Australian customer service woman named Ann. She was either a senior staff member or very experienced. Ann was well groomed, candid and personable. In addition to this she was able to discuss the extent to which the plane was full and find me the best seat. She told me that there was a new product available for purchase that delivered extra legroom but as my flight wasn�t at capacity she could allocate me one of these seats gratis. She then took a card with a map of LAX and drew the route I would need to take to make my transfer. This is an excellent example of effective customer service strategy on the part of Virgin in that Ann is trained to anticipate the information I would need before I did. As usual the in flight service was up to standard. The food on Virgin transpacific flights is excellent with vegetarian options mandated during all flights and vegan/gluten free meals available on request prior to the flight. The in flight entertainment offers a decent amount of TV shows, movies and albums to consume, however my signature gripe of no news channels is upheld here. It�s bizarre to me that they can�t provide one news

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Virgin Australia

Virgin Australia

Overall Value for Money

3

Seat and Cabin Space

4

Customer Service

5

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

5

Recommend Airline