Passenger Review
Virgin Australia review by Brian 2017-02-25
7 / 10
24 February, 2017 by ar
Booked a flight from Sydney to Canberra leaving at 14:25 on 24 February and built travel plans around that flight, including booking a different flight to get to Sydney and also attending a function at 18:00 in Canberra a couple of hours after arrival. On the morning of the flight I received a text saying the flight had been cancelled - no explanation. The only alternative was a flight leaving at 17.05 which would mean a 4 hour wait sitting in the Sydney terminal and I would also miss the beginning of the function I was to attend. Then, frustratingly, the 17.05 flight was delayed another 20 minutes, further delaying my attendance at the function in Canberra. Virgin claims to be a full service alternative to Qantas but there you hear of too are too many instances of these mishaps occurring and it is really not much better than a low cost carrier - certainly no real competition to Qantas.
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Virgin Australia
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline