I arrived at the Sydney check-in desk for my flight to ask rather forlornly what the number was for calling the Lost & Found department at the airport the next day, as I had misplaced a poster that I had bought from the Art Gallery somewhere in the airport. Well, not only were the Virgin staff sympathetic, one of them raced back to the Security Check-in to retrieve the poster for me, which is where apparently I had left it. I was totally blown away by the extra mile service shown in this instance, plus the crew were kind and friendly during this same flight, which was much appreciated. Given that they see so many people during the course of their workdays, they were kind enough to comment as I left the aircraft that they were pleased I had the poster in hand.
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Virgin Australia
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