No text notification for Virgin flight cancellation in Hobart yesterday - due to bad weather at destination. Waited four hours in the airport. Tiring for us but other passengers missed international connections. Staff were unavailable or indifferent. In the time we were waiting, we watched two Qantas flights take off and one Jetstar flight (same destination as us). Qantas passengers were constantly kept informed and compensated with refreshment vouchers. Nothing but silence and absent staff for Virgin passengers...
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Virgin Australia
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline