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    Product Rating 4.5/7

    Rating Criteria

    Economy Class

    Domestic

    • Light meals, snacks and other beverages available for purchase; SAS Plus passengers receive a complimentary light meal and beverages
    • No in flight entertainment
    • Download the SAS App,to view newspapers, magazines and games (from 22 hours before departure).
    • Baggage allowance of 23kg; higher fares allow for more bags; cabin baggage allowance of 8kgs

    Intracontinental (Within Europe)

    • Meals, snacks and beverages available for purchase on flights within Europe; tea and coffee offered but water needs to be purchased; SAS plus passengers receive a complimentary light meal and complimentary drinks including alcoholic.
    • WiFi is available on most flights across Europe
    • Seat pitch of 31 inch
    • Blankets and pillows available upon request
    • Download the SAS App,to view newspapers, magazines and games (from 22 hours before departure).
    • Baggage allowance of 23kg; cabin baggage allowance of 8kgs

    International (Long Haul)

    • Full meal and non alcoholic beverage served as well as breakfast or light meal prior to landing; additional alcoholic beverages and snacks available for purchase
    • Audio/Video On Demand, USB and power port at every seat and WiFi available
    • Seat pitch of 32 inch with 6 inch recline and seat selection complimentary at time of booking
    • Download the SAS App,to view newspapers, magazines and games (from 22 hours before departure).
    • Baggage allowance of 23kg; cabin baggage allowance of 8kgs

    Business Class

    International (Long Haul)

    • Three course meal offered; welcome drink served; snack and wine bar available
    • Audio/Video On Demand with noise canceling headphones; USB and power port at every seat and WiFi available
    • Seat pitch of 79 inch which transform into lie flat beds, cabins have a 1-2-1 seating configuration with aisle access from every seat
    • Luxury blanket, pillow and amenity kit  provided
    • Baggage allowance of 2 x 32kg bags and 2 x 8kg carry on bags

    Premium Economy (SAS Plus)

    International (Long Haul)

    • Snacks and drinks served prior to meals; additional light meal served prior to landing
    • Audio/Video On Demand with noise canceling headphones; USB and power port at every seat and WiFi available
    • Seat pitch of 38 inch with 7 inch recline, adjustable head and foot rests; seating configuration of 2-3-2 rather than economy’s 2-4-2;
    • Baggage allowance of 2 x 23kg bags
    • Flag carrier and largest airline for Scandinavian countries: Denmark, Sweden and Norway
    • Founding member of Star Alliance in 1997
    • Flag carriers from the three countries joined to form SAS and operations commenced in September 1946
    • A319
    • A320
    • A330-300
    • A340-300
    • 737-600
    • 737-700
    • 737-800
    • Bombardier CRJ900
    • A321
    • ATR 72
    • Star Alliance
    • Lufthansa, Swiss, United and Austrian
    • Wideroe Flyveselskap

    Denied boarding

    When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

    You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.

    Cancellation

    You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
    In addition the airline must offer you the choice between:

    • reimbursement of your ticket within seven days;
    • re-routing to your final destination under similar conditions;
    • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

    Long delays

    You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

    • two hours or more for flights of 1,500 km or less;
    • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
    • four hours or more for flights of over 3,500 km outside the European Union.

    If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

    If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.

    Baggage

    If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
    For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
    For delayed receipt of baggage, this period is a maximum of 21 days.

    People with disabilities and people with reduced mobility

    Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

    Lengthy Tarmac Delays at US airports click here

    See the airline Conditions of Carriage here

    For details of legislative obligations under EU regulation click here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    To lodge a complaint with the airline, click here

    To lodge a complaint with the EU click here

    Click here for more information about our SAS reviews and safety ratings system.

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