Tuesday, December 3, 2019
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    Product Rating 4/5

    Rating Criteria

    • All aircraft are in economy only configuration
    • Snacks and beverages provided complimentary
    • No in flight entertainment
    • Exit row seats and preferred seats can be reserved for an extra fee when booking
    • No blankets and pillows
    • Baggage allowance of 10kg included in fare with excess baggage charged on a per kilogram basis at a cheaper rate at booking than at the airport
    • Formerly known as Air Philippines and commenced operations in 1996
    • Due to financial losses, Air Philippines ceased operations for a short time until it went into acquisition
    • After acquisition, airline was re-launched as PAL Express, to operate some routes for sister airline Philippine Airlines until the management decided to rebrand the carrier as a low cost airline now known as Airphil Express
    • Competes with low cost rival Cebu Pacific on many domestic routes
    • Comprehensive domestic network as well as 3 international routes to Hong Kong, Singapore and Kuala Lumpur
    • Changed name to PAL Express to better align with parent company Philippine Airlines in 2013
    • A320
    • Bombardier dash B Q400

    Cancellations or lengthy delays
    If due to circumstances beyond our control, including but not limited to adverse weather orairtraffic control delays, we cancel or delay a flight; are unable to provide previously confirmed space; fail to stop at your Stopover or destination point; or cause you to miss a connecting flight on which you hold a reservation, we shall, at your option, either:
    (a) carry you on another of our scheduled services on which space is available;
    (b) within a reasonable period of time re-route you to the destination indicated on your Ticket or applicable portion of your Ticket by our own scheduled services or the scheduled services of another Carrier, or by means of surface transportation.

    If cancellation or delay is due to adverse weather or to air traffic control delays, we shall be under no immediate obligation to comply with the above or to provide for the cost of telephone calls, accommodation, refreshments or transportation although we shall make reasonable efforts to assist you as best we can in the prevailing circumstances.

    Denied Boarding
    When passengers are denied boarding on a flight, the full value of the first remaining flight coupon plus the amount of One Hundred Fifty Pesos (PHP150.00), Philippine Currency for domestic flights will be compensated to the passenger.  For international flights, the denied boarding compensation shall be in an amount equivalent to Two Thousand Pesos (PHP2,000.00) Philippine Currency if the passenger opts to avail of the hotel accommodations and Five Thousand Pesos (PHP5,000.00) Philippine Currency if the Passenger will not avail of the hotel accommodations.  In either case, the Passenger shall be entitled to a free of charge roundtrip ticket for the flight segment where the passenger was denied boarding, subject to the carrier’s limitations and conditions.

    Baggage
    For information on baggage services and tracking lost baggage click here.

    For information on lengthy tarmac delays in the US click here

    To see the full conditions of carriage click here

    To lodge a complaint with the airline click here

    For details of legislative obligations under EU regulation click here

    To lodge a complaint with the EU click here

    Click here for more information about our PAL Express reviews and safety ratings system.

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