Very poor customer service from scoot. My flight was delayed by 3 hrs for Perth to spore the zipper of my bag was damaged and I was unable get anyone in scoot in spite of calling numerous times - always on hold due to ' high volume of calls'. Finally emailed them on return to PERTH as it was a short visit relatives trip, and reced an email saying I should have reported damage before leaving the airport and that my case has been closed! . Do passengers open their bags at airports? And at 4.30am in the morning after a 3 hr delay??
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Scoot
Overall Value for Money
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In Flight Entertainment
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Baggage Handling
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Check-in Process
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Meals and Beverages
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Recommend Airline