Scoot review by Kylie 2017-03-17

Worst customer service I have ever experienced! Our flight was delayed 6 hours which meant we would miss our connecting flight so we took the option to cancel and receive a refund. We were advised it would take 3 to 4 weeks to receive the refund. Well it is now 10 weeks and I'm still waiting and every time I call customer service I receive a robotic response that the refund takes 6 to 8 weeks! When I asked to speak to a manager I was placed on hold for 20 mins only for the staff member to tell me the supervisor was on lunch! Absolutely disgusting