The worst customer service ever !!!! paid 17kgs extra luggage one month ago. Then they put me on a Singapore airline flight from Singapore to Sydney. Singapore Airlines then told me they had no access to the info from Scoot so they made me pay all the excess again. Now waiting after 7 calls and promises for a refund of the 17kgs paid and NOONE responds. Each email of customer service has been closed. Never seen such a disaster service ever !!!!
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Scoot
Overall Value for Money
2
Seat and Cabin Space
4
Customer Service
2
In Flight Entertainment
3
Baggage Handling
1
Check-in Process
2
Meals and Beverages
3
Recommend Airline