Scoot review by Siyaporn

I wish to register a complaint about your working symtem which, even right now, I am not sure if this mistake ocurred because of the Thai operation or the Japanese operation which caused a lot of inconvenience and the delay to get on board at gate at Narita Airport. Before boarding, there was an anouncement asking me to meet your staff at the gate. At the beginning she spoke to me politely and asked me to show my credit card that I used to purchase the ticket on Dec. 19 in Thailand which is a one-way ticket flying from Narita Airport to Donmeung Airport, Bangkok. She insisted it must be the card which the last four ending numbers are 0322 which is not the numbers on any of cards. She showed me the document which showed the recored mode of my payment XW Visa XXXXXXXXXXXX0119 0322 This confused me. She's not trying to understand or think logically that the last four numbers are 0119 and the numbers 0322 must be the numbers of something else which, at that time, I myself could no relate it with the expiration date of my card. She still kept insisting that it must be only the card with the four final numbers 0322 or else I had to buy a new ticket, and her tone was impolite as well her face most of the time that I tried the clear the situation and wondered whose fault it was that delayed my boarding. At that moment, I had a very bad cold and felt so dizzzy that I could not deal with the situation perfectly and did not think of asking to see the manager about the mistake and almost caused me to buy a new ticket and wasted the money that I purchased the ticket in Thailand. Anyway, she finally called someone to check about my purchase and luckily I showed her the documents I was holding with me which showed the last final four number 0119 and the ticket was confirmed. I would appreciate it if you would look into the matter and make sure that this will not recur to any other customers, especially if a customer cannot communicate in English. This caused me a very bad impression which I will convey to my colleagues at the universiy in Bangkok as well my students in my English courses. Today, you have to compete with the other two airlines: Air AsiaX and Thai Lion Air. I didn't look at the name on her shirt, so I can't give you the name of that staff dealing with me on that day. My flight was XW 101 dated Jan. 2, 2019 departing Narita at 13.55 and I'm an English instructor at a university in Bkk. Thank God she finally figured out that 0322 is the expiration number.