Scoot review by ANTHONY

This review is solely about the price Scoot charged me for a one way flight from Phuket to Perth last week. I was ill in Thailand and had to return home early. Scoot had no customer care or support at the airport - they gave me 3 different phone numbers to ring and none of them answered. Their email address also did not work as it would take up to 10 days to receive an answer. Next day, Scoot charged me 3 times the normal amount to return home. In total, I had to pay them 23,700 bahts to change my flight and in addition to the flight which I had originally booked and did not use - 7,800 bahts, I ended up 31,500 bahts poorer or AUS$1,278 for a one way flight to Perth from Phuket. Do not think about using this airline if you need to change your flights and it will be the first and last time I will ever use them.