Scoot review by Brooke

Terrible experience. Flew Singapore to Sydney, pre-booked wifi and selected seat and paid for. When I arrived the plane had been changed and I didnt have the selected seat or wifi. No email or update on the change and when I asked staff to be relocated and have wifi they said I would have to repay and contact the airline. I contacted the airline 2 weeks ago via submission form and no response. I called the airline and all 3 calls dropped out at exactly the same point in the pre-recorded message. Awful, awful customer service. On board staff were abrupt and drinks - even water was ridiculously expensive, $4 for a tiny half bottle for water. No water could be carried on board as we had to discard bottles before entering the departure area. No free water provided at all, which is a basic human right. I paid for wifi on board (for the second time) as I had work to do and the wifi didnt work at all for the entire flight. Still waiting for a refund on that too.