To everyone out there. Don't fly with scoot. I had buy my ticket on the 17 March, and I choose not to have travel insurance. Somehow, after I paid for it, there was insurance add on to my account. I called them up right after I found out, which is 2:10 am Melbourne time. the girl on the phone said she will get me back my refund, but this will take 6 to 8 week. I wasn't happy about this, but I guess they give me back my money, so better than nothing. When I call them up 2 days ago, asked has the refund been processing yet, I got told there was no refund record on the system, and I had missed out on the 7 days cooling period, so nothing they can do about it. I asked them, is this meant I been forced to buy this insurance, they said "Yes"........... after talking for other 30 mins, they agree to find out the record of my first called to them about the insurance which I had given them the time and day I call. And scoot said they will get back to me with 24 to 48 hr. but as we all know, they never call again. DO NOT WASTE YOU TIME AND MONEY ON THIS COMPANY p.s they had charged me 2 times for seat selection fee, due to an error on their system, I asked them about it, so they put it a
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Scoot
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