- Inflight Product
- Major Strengths
- X Factors
- Aircraft Types
- Subsidiary Airlines
- Passenger Rights
- Available on 747s and A380s
- Choice of meals pre ordered from menu with 25 choices when booking flights to Kuala Lumpur, Sydney or London or choice from 4 options on flight
- Audio/Video On Demand
- Fixed shell seats which convert to fully lie flat beds and incorporates ottoman which doubles as visitor’s seat
- In seat power, USB port and satellite phone provided
- Tuck-in service offered
- Quilted mattress, large pillow, down-filled duvet, pajamas and luxury amenity kit provided
- Children not allowed
- Baggage allowance of 50kg
- Restaurant quality meals and beverages and second full meal service on long flights; snacks available on request
- Audio/Video On Demand on international medium/long haul flights; no Audio/Video On Demand for short flights on old A330s and 737-400s
- Seat pitch of 74 inch which reclines to fully lie flat bed on A380s; seat pitch of 60 inch which reclines 9 to 12 degrees to angled lie flat bed on most international medium/long haul flights; seat pitch of 42 inch with seat recline only on 737-800s; reclined seat only on short flights on old A330s and 737-400s;seating in 2-2 configuration on single aisle aircraft
- Satellite phone, in seat power and USB port on international medium/long haul flights: not available on old A330s or 737-400s on short flights
- Massage function on 747s
- Large pillow, blanket and amenity kit provided on medium/long haul flights; slippers, ear plugs and stationery available on request
- Baggage allowance of 40kg
- Choice of main meals and beverages; snacks and additional meal service on long haul flights
- Audio/Video On Demand on 747s, 777s, 737-800s, A380s and new A330s; shared cabin screens on 737-400s and old A330s on short flights
- Seat pitch of 32 to 34 inch with footrests on most aircraft; seat pitch of 30 inch on 737-400/800s
- In seat power and USB ports on some aircraft
- Pillows, blankets and amenity kits provided on medium and long haul flights
- Baggage allowance of 30kg
- Began as Malayan Airways Limited (MAL) on October 12th, 1937
- Originally joint initiative between Ocean Steamship Company of Liverpool, Straits Steamship of Singapore and Imperial Airways which proposed air services between Penang and Singapore
- First commercial flight as national airline in April 1947
- Began international flights during next decade
- Changed name to Malaysia Airlines Limited with the formation of Malaysia in 1963
- Became bi-national airline as Malaysia-Singapore Airlines (MSA) with the separation of Singapore from Malaysia in 1965 when new logo was introduced and new services began to Perth, Taipei, Rome and London
- Partners went separate ways in 1973 and Malaysia Airlines Limited was renamed Malaysian Airline System and shortened to Malaysia Airlines
- Received more than 100 local and international awards in the last decade
- Premium full service carrier offering good in flight product consistency
- For layovers from 3-6 hours complimentary access to Plaza Premium Lounge at KLIA is provided. Where there is a misconnection of 6 hours or more hotel accommodation (room only) is provided.
Please note these cannot be arranged bookings done via the internet as all bookings needs to be coordinated via a travel agent so the appropriate vouchers can be provided
Cancellations or lengthy delays
If due to circumstances beyond our control, including but not limited to adverse weather orairtraffic control delays, we cancel or delay a flight; are unable to provide previously confirmed space; fail to stop at your Stopover or destination point; or cause you to miss a connecting flight on which you hold a reservation, we shall, at your option, either:
(a) carry you on another of our scheduled services on which space is available;
(b) within a reasonable period of time re-route you to the destination indicated on your Ticket or applicable portion of your Ticket by our own scheduled services or the scheduled services of another Carrier, or by means of surface transportation.
If cancellation or delay is due to adverse weather or to air traffic control delays, we shall be under no immediate obligation to comply with the above or to provide for the cost of telephone calls, accommodation, refreshments or transportation although we shall make reasonable efforts to assist you as best we can in the prevailing circumstances.
If the delay or cancellation is due to circumstances within our control such as aircraft changes or crewing, we shall pay you compensation in the amount that would be due as denied boarding compensation in accordance with our Regulations.
When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.
You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.
If your checked luggage is missing, please see a Malaysia Airlines representative at the baggage services desk immediately upon arrival at the airport. Once a Property Irregularity Report (PIR) has been completed, tracing of the luggage(s) will commence. In the event that a piece of checked luggage is damaged, please report it to a Malaysia Airlines representative as soon as possible, preferably before you leave the airport. Our staff and handling agents will examine the damage to your baggage, and will often be able to resolve your claims on the spot. Claims should be made at the Malaysia Airlines Baggage Service office, which is usually located in the baggage claim area, or at the office of our designated handling agent. To contact someone about lost baggage click here.
For information on lengthy tarmac delays in the US click here
To see the full conditions of carriage click here
To lodge a complaint with the airline click here
For details of legislative obligations under EU regulation click here
To lodge a complaint with the EU click here
Click here for more information about our Malaysia Airlines reviews and safety ratings system.