I arrived at the check-in counter two hours before departure with a confirmed premium reservation and pre-selected seats for my family of five. To my surprise, the staff informed me that I could not board because I hadn’t completed online check-in—despite no prior notice or policy stating this was mandatory.Initially, they refused to accommodate us, but after I raised the issue assertively, another employee stepped in and allowed us to board. However, we were issued boarding passes without assigned seats, and once onboard, we were scattered across the cabin. It became clear that our original seats had been reassigned to other passengers.This was my first time experiencing such disorganization and misinformation from an airline. I was especially disappointed that a staff member falsely claimed online check-in was required, when in reality, the flight had been overbooked. The lack of transparency and disregard for our confirmed booking was unacceptable.

Istanbul-Tehran, 23:15 from SAW airport. I went to the check-in counter at around 20:30. At the check-in counter, I had to wait in the line for more than 1.5 hours. The staff could not speak English effectively. In fact, they pronounced "kg" as "Kee Zhee". Right there, I realized that the baggage allowance for this flight is 20 Kg. That, of course, was my own fault. My baggage was 7 Kg overweight and I was willing to pay for that. However, that simple process took almost AN HOUR because it was sooo haaaard for them to accept USD instead of YTL/EURO. Onboard, everyone was sitting in the closest possible distance from the next person and meanwhile there was no passenger in almost 1/5 of the plane. There was no room for my hand bag in the compartment above my head. I asked the flight attendant for help; he responded “I cannot do anything because I don’t know whose belongings are occupying the compartment”. Finally, at the time of landing, we hit the ground so hard that everyone jumped up their seat. There was more to write, but I could not write the rest due to 200-word limit on this website.

Just low cost domestic airliner,dont expect much. just get you where you like to go safe and sound.