I'm really disappointed with the services provided by Malindo Air. 1. Booking System error I tried to book a simple flight but to no avail and there's seem to be multiple system error on the booking: unable to put booking, show multiple booking, unable to proceed, could verify payment confirmation. Now my booking is stuck half-way. 2. Poor Customer Service or they don't have any at all. When I contacted the customer service center, there's noone there to pickup the phone. I tried calling all the hotline applicable to my country but only managed to get someone when I call the business hotline. The staff is not even responsive and blame the system and bank for the issue. This is a really serious issue and I'm sorry to say that I will never travel with Malindo again.
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Malindo Air
Overall Value for Money
Seat and Cabin Space
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Customer Service
In Flight Entertainment
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Baggage Handling
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Check-in Process
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Meals and Beverages
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Recommend Airline