Malindo Air

// DO NOT BOOK MALINDO, USE AIR ASIA OR OTHER ALTERNATIVES // This is - by far - the worst airline I have ever seen. Their baggage policy is ridiculous. Be aware that during their online-check-in, there is no option to add additional checkin luggage. Once you have checked-in then, they will only allow you to add luggage at a price that is completely ludicrous (around 14 AUD per Kilo, which is ~7/8 EUR), no single information/warning sign or whatsoever is given that this will be the case. Talking to the poorly trained customer service hotline, there is no way to reverse your check-in or add luggage (even if it’s couple days before departure), so you’re forced to pay their ridiculous luggage pricing. This is a complete scam and the opposite of customer friendliness. Can only recommend to avoid this airline and book a more transparent alternative like Air Asia, when traveling in Asia. If nevertheless you are traveling with Malindo make sure that you add luggage at the time you are booking the tickets (via trip.com this was NOT possible), otherwise I can only urge to avoid.

My 14 year old son, an unaccompanied minor, was flying from Perth to Kochi. We'd asked for this to be noted. Upon check-in at Perth we were assured that this would be taken care of on all legs of the flight, Perth to KL and KL to Kochi. On arrival at Kochi, at 2340 hours in the night, he was left unattended. There was nobody on the aircraft to provide any information to him. Having gotten tired of waiting he left the aircraft and found his way to the carousel, claimed his baggage, passed through immigration, customs and exited the airport to be received by the person waiting for him. This entire process was a strain for him, this being the first time he's travelling alone. The airline has failed in its duty of care for a minor. The stress caused on the young person travelling is a completely different story. Customer service stand was that unless you email customer care about your issues, we cannot resolve or do anything about this. Please do not fly this airline at all. Non existent services and unhelpful and unprofessional staff.

I am a travel agent and I had booked my clients flight through Malindo. Apparently they have started this new rule as to no luggage and meal in economy class, which was fine. but their own manage booking site was showing that in return journey meals and baggage is inluded despite their technical glitch, which they accepted and yet this was their response "we cant help it". Also after mailing them 3-4 times and calling them ennumber of time for 3 consecutive days. still no revert or acceptance from their end. and finally our departure date coming nearer my client had to buy luggage and meals. and as it was showing on their manage booking page through the whole trip our client blamed us that we are charging extra from them. So, To Travel Agents please donot book this airline they are not at all supportive infact you will regret. To clients if something like this happen, trust me we are there to help you, We can understand the hassle you are going through. and the funny part Malindo airlines is an International airline (HAHAHAHA)