Malindo Air review by Wei Min 2016-11-11

I took Malindo flight from kota kinabalu to klia on 11nov 2016 3:25pm. Flight no: OD 1003. It is a very disappointing and scary experience. As the flight takeoff, the luggage compartment suddenly open (i was sitting on the opposite side of the compartment). I pointed at the luggage compartment to show the air stewardess the situation. Later , rose(the elderly air stewardess) just come and tell me that it is not a practice for them to come and close during takeoff without apologizing and with a bad manner. Later, when I go reason with Rose, she still insist that she is correct. To make things worst, the chubby captain never even bother to stop to understand and ease the situation, instead he just ask me to step out of the plane. On top of that, the plane entertainment system is not working, I was put on hold for 11 min before i can speak to a customer service officer. They also just cancel my flight and put me on next flight without seeking my concern!