Malindo Air review by Mark 2017-07-07

Basically I would never ever recommend this airline to anyone and will be the first and last time I travel with the them. On July first I was to travel with my family to KUL for a short holiday and business work, departure was at 12:15 midday. Flight was continuously delayed, reason given was due technical problems when I called the sales office in Hanoi. The Customer care number for Malindo in KUL is a joke as nobody ever answered, just keeps you on hold and ended me with a staggering phone bill, same experience with all other passengers on the flight. Once arrived to the airport, nobody was there to update us, counter staff just said flight is leaving now and lied, also lied saying station manager will come but she never came. Eventually by 10 pm AT NIGHT all passengers were furious and demanded to see the manager as we had children and elderly.....finally the manager came and said she doesn't have much information and sorry! What kind of a joke was that, is this even a proper company with educated staff. Just 3 hours before dep only business class lounge was given. No responsibility was taken as they said so...by Malindo for the Money we lost in hotel bookings and other passeng