from Ireland - December 21, 2017
Flew Premium Economy Class
The worst flight experience I have ever had. I will never fly Transavia again. Never. The aircraft was delayed twice. Once outbound on the 14/12/2017 from Dublin to Paris and again on the inbound flight on the 17/12/2017. That would be peculiar but entirely acceptable. But that is just where the nightmares began… I arrived at the outbound gate on time on the 14th but with a large crowd of people in front of me, sitting in the waiting area at the appropriate gate. Then at about 7 minutes before the official closing of the gate the crowd which started to queue, suddenly turned around and started to walk and run up the length of the terminal. They and I included, en masse, moved in a panic about 100 meters to a new gate. No explanations, no announcement. Jaw dropping. I’m sure to other airport users their first thought was bomb scare. Then guess what? The official boarding time came and went. About 15 minutes later and after one of my fellow passengers complained one of the Transavia staff (ticket agents, airport staff?) made a quick and curt announcement that the flight was delayed. This means if you arrived late or after the official boarding time to the original gate you would have thought the flight was gone. There was no intercom flight announcement of a gate change. And as far as I could see no Transavia staff posted throughout the terminal with placards for any late comers…Then a further wait. The flight was one hour late taking off. No formal apology. No explanation why. Bizarre in the extreme. But then on the flight back again, the flight was delayed; out of “the” worst airport on the planet, Paris Orly South. Again no formal explanation and no apology. The queue for the gate (gate 27) at Orly hell hole was merged with 29 with the moving walkway propelling people to skip the queue. Bottomline this flight was about 40 minutes behind time. The staff in Dublin and Orly were rude, curt, unhelpful with one or two of them in Orly just plain nasty. The whole experience was similar to what cattle must sense when they are herded into a pen before being sent to slaughter. It was that intense with zero respect, compassion or consideration. The worst experience I have ever had with an “airline.” Never again. Avoid Transavia and Orly South like the plague!!!
from Spain - July 18, 2017
I flew Transavia from Paris to Madrid. Once I got to the gate, the desk people told me and other members of my group that they will have to check our carry on bags since there is no room in the cabin for them. We all said okay and they put the luggage tags on them. I ask the desk if its okay that I can bring my handbag onto the plane since I would have my carry on. I was told that is perfectly fine. Fast forward, in line got my ticket check about to walk onto the plane. A man in a green vest(the colours and logan of transavia, he worked for the company, or just that plane/airport) He than began to ask me repeatedly to put my handbag into my carry on. I told him that the desk people were putting my carry on onto the hoof( where the big suitcases go) and that I was told that it was okay for my handbag. He then kept telling me I had to put my handbag into my case or pay 30 euros. he started to take my carry on away and I called him to bring it back and not take it from me. He kept saying and I kept explaining until his supervisor came and told him I could bring my handbag . This happened to all my group members. Please teach customer service class to your employees please.
from Finland - May 28, 2017
In flight ok (apart from a technical issue on the plane that delayed the flight). Check in not an option from Helsinki. This resulted in long lines in the check in desk at the airport. Staff behind the desks rude, not helpful and extremely fiddly. Saw many customers being completely frustrated. Even my 8 years old sister thought the lady checking me in was rude. Will not fly again if avoidable.
from Greece - May 17, 2017
Flying out of Santorini is like flying out of the pits of hell. Now add transvania to the equation; my god! I cannot compile the right terms to define my miserable experience. I came in contact with a woman that has the brain of a 5 year old. I’m completely shocked that transvania airlines would hire someone so incompetent and uneducated as that human being. After my encounter, my blood pressure was incredibly high. I would never spend a dime on this ever again. The good part about this story; we got 2 15 euro vouchers!!! Here’s the catch, they could only be used out of the airport on restaurants that were located across the street. How pointless once again!
from United Arab Emirates - December 20, 2016
Well, booking a low cost flight indicates that the service level is at a certain standard. Fair enough.
But please consider your level of communication. No departure terminal indication on the tickets and no instructions that “free personal entertainment” as advertised on the web page means that you from home must download films on your own device and that there is no plug for charge in the plane. Who would ever have thought of checking that?? So 7.5 hours without any entertainment.
Why not be more specific? I guess that could have saved you some angry customers.