Frontier Airlines

3 hours waiting to know if the flight was canceled or not, nobody tell us about it the flight was from denver to el paso tx, at 7:40pm, the first frontier employee arrive after 8pm to the desk, and beside she was rude, she didn’t tell to the passengers sorry , or explained why the flight was delayed.
At the moment to start bording all the frontier women from the desk were screaming to the passengers, and in bad attitude, like if they were doing a favor to the customers. The flight attendance, they were different, very polite with everyone.
Today is nov/6/2022

Worst airline service, 3 hours delay without notice, people working on the desk were rude.
And after all that time wasted 60 to 70% of the people had to pay for their bags.
They didn’t say sorry or explanation for the delay

Absolute worst experience ever. Gate agent in San Fran closed doors with people still in line to board. She became surly when asked why, and she refused to identify herself when asked. Forty minutes later and we were allowed to board. There was never an announcement, explanation, or apology by her, the gate crew, or the flight crew. Connecting flight out of Denver changed gates twice without announcements and was over an hour late departing.

Online chat never responded to multiple requests.

They have to be the most mismanaged airline I’ve ever flown. Tickets could be free and they would not be worth it.

Once my family got checked in and through security, Frontier sends a text message that the flight was delayed. The delay went from 2 hours to 6 hours and the airline left everyone stranded in a closed airport. My family went to a relatives and get some rest only to find the airport security closed when they returned. When we called Cleveland Hopkins, we were told that Frontier did not notify them that the flight would be delayed so there was no one to let my family (and several others)into the boarding area – so they missed their flight. They were ungraciously treated when they were rebooked, and didn’t offer even a free soda on the flight. Once again 30 minutes before their flight was to take off on the next night, Frontier sends a text that the flight was delayed. So once again my family spent another 5-6 hours at the airport waiting on Frontier. When they finally arrived in Tampa they were met with a very rude customer service person. My family hadn’t slept in nearly two days and been jerked around absolutely NO apology and then treated like crap to boot.

Flights 4 days apart were both cancelled. Both times several reasons were given, while they kept us at the airport only to cancel the flights entirely. The first flight I spent over 6 hours at the airport prior to them canceling it, too late in the day for me to find arrangements for that day. Finally made it to my original destination. Upon my return trip the same thing happened. They wait until you are at the airport, announce a delay of the flight, despite knowing that the plane is inoperable. Kept us at the airport for over 7 hours and then finally canceled the flight. There were 3 gates in a row at Tampa that had planes with mechanical problems that resulted in severe delays or cancelations. I WILL NEVER FLY FRONTIER AIRLINES EVER, EVER AGAIN!!!