Copa Airlines

Copa Airlines continues to trouble me after four months. First, they screw up my reservation and cost me to miss an important business meeting resulting in loss of income. And now four months later, I continue to wait on a refund, and all I get from them is the run-around.

Terrible Ground customer service. No compassion towards senior population, their employees lack of empathy is discussing. Never ever use this airline and if you have to, be prepared. Old airplanes, 4 years ago I took an airplane to colombia from Usa, I was surprised when I saw and ashtray in the bathroom.

One star is too high!!! I got turned away one hour before my flight for reasons that are still shocking. My Costa Rica to Ecuador ticket via Panama got rerouted at the last minute through Colombia and the ticket agent insisted that I need an outbound flight out of Colombia even though it was just a transit stop!!!

Customer service is useless. No information to share. Might as well have been talking with a picnic table. Avoid this airline!

And now they are saying that a refund will take 2-3 months. WORST AIRLINE EVER! I missed an important business meeting and am now paying for hotels on two continents while I scramble to find a new last-minute flight that doesn’t cost a ton!

Been stuck in Nicaragua for 7 months waiting for a refund or a flight back home. Copa is not even answering the phone anymore and when I try to connect to their website to get infos on what’s going on with my money, I get this message : “We are sorry, but the server is unavailable. Please try again”. Filed a complaint to BBB, hope I get my 640$ back, but I’m not holding my breath. It seems like they’re going bankrupt and they’re not telling anyone… Worst airline ever.

Mi esposo y you compramos el boleto 5 meses antes para viajar de Los Angeles a Sao Paulo Brasil. Depues de esperar en la fila de embarque, la supervisora nos dijo que el vuelo estaba lleno y no podriamos ir en el vuelo de las 10:20am. Que dices???? Como esto???? Cuestione ! empeze a frustarme , por que definitivamente eso era injusto! Despues de irse el avion, pedio que la siguieramos a la oficina. Despues de dejarnos en un lugar frio esperando por 6 horas ella regalo vouches a 6 personas y a nosotros no. Mi esposo pregunto por que a nosotros no? Su argumento fue que you me exalte , sin es verdad y a quien no despues de tanto estres? y ademas dijo que llagamos tarde, que no fue verdad! Entramos en contacto com la aerolinea y no tuvimos ayuda ni tampoco reegressamos nuestro dinero! Queremos JUSTICIA!!!!!!