Copa Airlines

Mediocre company

Scheduled itinerary would’ve had us fly from Quito to Panama City, then from Panama City to Lima, then from Lima back to Panama City, then Panama City to Atlanta. We spoke with a Copa Airlines desk agent about the possibility of staying in Panama. She ASSURED US that we could stay the night in Panama City and board our flight from Panama City to Atlanta in the morning. We did so but were shocked to find that because we didn’t board the flight from Lima to Panama City our tickets from Panama City to Atlanta had been cancelled. We had been given assurances by Copa representatives in the Quito airport the previous day that this would not happen. We were forced to pay a $535 penalty fee to re-instate our cancelled tickets to Atlanta.

Copa Airlines continues to trouble me after four months. First, they screw up my reservation and cost me to miss an important business meeting resulting in loss of income. And now four months later, I continue to wait on a refund, and all I get from them is the run-around.

Terrible Ground customer service. No compassion towards senior population, their employees lack of empathy is discussing. Never ever use this airline and if you have to, be prepared. Old airplanes, 4 years ago I took an airplane to colombia from Usa, I was surprised when I saw and ashtray in the bathroom.

One star is too high!!! I got turned away one hour before my flight for reasons that are still shocking. My Costa Rica to Ecuador ticket via Panama got rerouted at the last minute through Colombia and the ticket agent insisted that I need an outbound flight out of Colombia even though it was just a transit stop!!!

Customer service is useless. No information to share. Might as well have been talking with a picnic table. Avoid this airline!

And now they are saying that a refund will take 2-3 months. WORST AIRLINE EVER! I missed an important business meeting and am now paying for hotels on two continents while I scramble to find a new last-minute flight that doesn’t cost a ton!