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    Economy Class

    • Light meals, snacks and alcoholic and nonalcoholic beverages served on medium and long haul flights. Snacks and drinks available for purchase on short flights
    • Drop down cabin screens show short films and flight information on A319/A320s; Audio Video on demand on the A330
    • Seat pitch of 31 inch
    • Blankets and pillows provided on night flights over 3 hours
    • Baggage allowance of 1 x 23kg bag but varies with flight; carry on baggage allowance of 12kgs

    Business Class

    • Multi course meals, light meals or gourmet snacks provided according to flight time; range of alcoholic and non alcoholic beverages offered
    • Drop down cabin screens show short films and flight information on A319/A321s; no in flight entertainment on ATRs; iPod Touch loaded with movies, music and games are available on longer flights and on demand entertainment through personal screens on the A330.
    • Seating in 3-3 configuration on single aisle aircraft with the middle seat in each row of three kept free to provide more space or 2-2 on newer aircraft. Seats on the A330 recline into an angle flat bed
    • Blankets and pillows provided as well as an amenity kit on long haul flights
    • Baggage allowance of 2 x 23kg bags
    • Commenced service in 1923 as Czechoslovak State Airlines
    • During late 1930s and 1940s expansion was halted with invasion of Czechoslovakia and aircraft were replaced with Soviet built planes
    • Began to expand route network by the 1960s
    • Named Czech Airlines in 1995 after the breakup of the Czechoslovakia Federation and most of Soviet aircraft were replaced with Boeing and Airbus aircraft
    • Joined SkyTeam in 2000
    • A321
    • A319
    • A330
    • ATR 42-500
    • ATR 72-500

    Denied boarding

    When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

    You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.


    You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.Â
    In addition the airline must offer you the choice between:

    • reimbursement of your ticket within seven days;
    • re-routing to your final destination under similar conditions;
    • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

    Long delays

    You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

    • two hours or more for flights of 1,500 km or less;
    • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
    • four hours or more for flights of over 3,500 km outside the European Union.

    If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

    If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.


    If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
    For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
    For delayed receipt of baggage, this period is a maximum of 21 days.

    People with disabilities and people with reduced mobility

    Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

    See the airlines Conditions of Carriage here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    To lodge a complaint with the airline, click here

    To lodge a complaint with the EU click here

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