
Czech Airlines
About Czech Airlines
Passenger ratings
Overall Value for Money
2.6
From 15 reviews
Seat and Cabin Space
3.0
From 14 reviews
Customer Service
3.0
From 15 reviews
In Flight Entertainment
2.8
From 11 reviews
Baggage Handling
1.5
From 2 reviews
Check-in Process
1.0
From 2 reviews
Meals and Beverages
2.9
From 11 reviews
Recommend Airline
33.3%
From 15 reviews
Latest reviews
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When traveling with my luggage and a small laptop bag, they tried to charge me 45€ and force me to put one of them in the hold. They stated that this policy is clearly mentioned when you but the flight but I disagree. It was not clear and it's completely unfair. The laptop bag fits under the seat so, it's not a matter of space but a trick to scam users. The ironic part is that I was able to put my laptop bag inside the luggage and they didn't have problems me carrying my laptop and a book inside the plane. When I bought the ticket, another Airline (Brussels Airlines) had same prices on the same route and almost identical schedules. It's clear which airline I will fly with next time.
1 / 10

bought a ticket online. Later, I logged in to the company webpage and purchased checked-in luggage for 25Euro. The confirmation email arrived shortly later. During check-in, I was told by the ground crew I need to pay to send my suitcase, sure enough, I've presented the confirmation email which proves my pre-purchase for checked-in luggage but it didn't convince the check-in staff, and I was asked to pay 45Euro which was unacceptable. The ticket office staff was not helpful either, telling me they are an external company and can't do anything to help, and I should pay now and write an email to Czech Airlines later and ask for a refund. With no other options, I paid the 45Euro and wrote to Czech Airlines but got no reply and obviously no refund. As for the flight itself, you pay Czech Airlines but actually flying with Smartwings which is a low-cost company with triable service, cramped aeroplane, and sower ground crew. VERY BAD EXPERIENCE! WHAT A SHAME!
1 / 10

ordered tickets via Czech airlines, and got smartwings low-cost without notice. customer order not recognized on their own website. no online check-in in 2019 is unacceptable. registration opens only 2 hours before flight, creating huge lines. it's like they hate their own customers, really. that was the first and definitely last time i've flew with this company, all family and friends warned
4 / 10
