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    Product Rating 5.5/7

    Rating Criteria

    First Class – La Premiere (on A380s and some 777s)

    • Restaurant quality meals served on demand throughout flight
    • Audio/Video On Demand, laptop power and satellite phone
    • Seats convert into 6 feet 6 inch long bed positioned on angle for aisle access; seats have massage function and are more private with a suite type layout
    • Mattress, duvet and feather pillow supplied
    • Pajamas, shoe bag, slippers and quality amenity kit supplied
    • Baggage allowance of 3 x 32kg bags

    Business Class

    International (Long Haul)

    • Restaurant quality multi course meals served with wines and liqueurs; express meal service available straight after takeoff; after meal cheese service offered
    • Audio/Video On Demand with noise canceling headphones and laptop power
    • Seats transform in to fully lie flat beds
    • Feather pillow, wool blanket and quality amenity kit supplied
    • Baggage allowance of 2 x 32kg bags

    Within Europe or on single aisle aircraft

    • Meal service superior to economy offered; cocktails (alcoholic and nonalcoholic) available on request; welcome drink offered on flights more than 3 hours; hot towel offered on flights less than 3 hours
    • Drop down cabin screens show TV shows or movies on some flights
    • Seat pitch of 34 inch; seating in 3-3 configuration on single aisle aircraft with the middle seat in each row of three kept free to provide more space
    • Magazines offered
    • Baggage allowance of 2 x 32kg bags

    Premium Economy

    • Meal service same as Economy with choice of two hot meals plus aperitifs, champagne, liqueurs and wines; mini sandwiches and Haagen Dazs icecream offered (except on Caribbean and Indian Ocean networks); welcome drink offered
    • Audio/Video On Demand with noise canceling headphones and laptop power
    • Seat pitch of 38 inch with 18.9 inch width and 123 degree recline contained in fixed shell for privacy
    • 40% more space than the economy cabin
    • Feather pillow, wool blanket and same amenity kit provided as for Business Class
    • Baggage allowance of 2 x 23kg bags

    Economy Class

    International (Long Haul)

    • Full meal service with range of beverages including alcohol offered on long haul flights and second meal service often included; snacks available between meals
    • Audio/Video On Demand
    • Seat pitch of 32 inch with recline up to 118 degrees, 20Euro fee to choose seats
    • Feather pillow, blanket and small amenity kit provided
    • Baggage allowance of 23kg; baggage allowance of 2 x 23kg bags on some destinations

    Domestic and within Europe

    • Three course cold meals served on medium haul flights; wide choice of drinks (hot, cold, alcoholic and nonalcohlic beverages) and snacks adapted to length of flight and time of day
    • Drop down screens show TV shows or movies on some aircraft
    • Seat pitch of 32 inch with recline up to 118 degrees
    • No blankets, pillows or amenity kits
    • Newspapers available in departure hall
    • Baggage allowance of 23kg
    • Established in October 1933 after the merger of five airlines
    • Network covered more kilometers than any other carrier in the world in 1940s
    • Operated 130 aircraft in 1948
    • Operated regular supersonic Concorde services alongside British Airways from 1976 until 2003 when services ceased
    • Regular launch customer or early customer of new aircraft including the A320
    • Founding member of SkyTeam alliance in June 2003
    • Merged with KLM to become Air France KLM in May 2004 however both airlines fly under their own brand names
    • A380
    • A340
    • A330-200
    • 747-400
    • 777-200ER
    • 777-300ER
    • A321
    • A320
    • A319
    • A318
    • Embraer 135/145/170/190 (used by subsidiary HOP)
    • Canadair Jet 100/700 (used by subsidiary HOP)
    • Avro RJ85 (used by subsidiary City Jet)
    • SkyTeam
    • HOP
    • City Jet
    • Transavia.com France

    Denied boarding

    When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

    You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.

    Cancellation

    You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
    In addition the airline must offer you the choice between:

    • reimbursement of your ticket within seven days;
    • re-routing to your final destination under similar conditions;
    • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

    Long delays

    You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

    • two hours or more for flights of 1,500 km or less;
    • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
    • four hours or more for flights of over 3,500 km outside the European Union.

    If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

    If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.

    Baggage

    If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
    For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
    For delayed receipt of baggage, this period is a maximum of 21 days.

    People with disabilities and people with reduced mobility

    Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

    For the airlines policy on lengthy delays on the tarmac in the US click here

    See the airlines Conditions of Carriage here

    For details of legislative obligations under EU regulation click here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    To lodge a complaint with the airline, click here

    To lodge a complaint with the EU click here

    Click here for more information about our Air France reviews and safety ratings system.

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